Dispute Resolution

RPS Technology Solutions takes its role as an Ofcom approved Telecommunications Provider extremely seriously and has a remit to ensure it not only delivers an exceptional service but also to ensure it’s clients understand the correct route for recourse if they feel they are not receiving an acceptable quality of service.

Whilst RPS always endeavours to remedy all problems however basic or complex as quickly as possible, within acceptable time scales, you as the customer should have a means of raising unacceptable performance to the regulatory authorities.

The links below will allow you to download a PDF version of our industry standard, Ofcom approved, RPS specific  ‘Code of Practice’ along with a ‘Code of Practice for Complaint Handling and Dispute Resolution’.

Our Customers